---
title: The Crunched software URL is not working
description: If you are unable to access the Crunched software, follow the steps below. If you are still unable to access the Crunched software, please contact our support team.
---

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1. [Knowledge Base](https://education-support.crunched.io/?hsLang=en)
2. [General](https://education-support.crunched.io/general?hsLang=en)

# The Crunched software URL is not working

If you are unable to access the Crunched software, follow the steps below.

1. Check that you are successfully connected to the internet
2. Be sure you are entering the URL exactly as shown: cep.crunched.io
3. Contact your IT department to be sure no firewalls are preventing you from accessing the software

If you are still unable to access the Crunched software, please contact our support team.

- [Simulation Troubleshooting](https://education-support.crunched.io/simulation-troubleshooting?hsLang=en#main-content)

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- [Settings](https://education-support.crunched.io/settings?hsLang=en)

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# Crunched Education Program

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