If your student clicked "Set me up" and imported the chart of accounts template, they will download a small business chart of accounts template with accounts that don't match the simulation. There are two different options to continue.
Option 1 (Recommended): Contact our support team through our live chat and a team member will be able to reset the account.
Note: Please have your login ID available for the quickest resolution.
Option 2: You can have your student create a new business under their account. To do this, view the article How can I create a new business.